At artdecoo, we are committed to delivering your home pieces safely, seamlessly, and efficiently. Below is a complete overview of our shipping options, processing times, and delivery guidelines.
1. Global Destinations & Carriers
We deliver to most major international regions through reputable courier partners. Available logistics options and shipping costs are calculated automatically at checkout based on your delivery destination.
2. Order Dispatch Timeframes
All orders enter fulfillment processing within 1 to 3 business days after payment approval (excluding weekends and public holidays). During major promotions or seasonal peak periods, processing times may experience minor extensions. You will receive an automated notification once your package leaves our facilities.
3. Delivery Estimates
-
Standard Shipping: Estimated arrival within 7 to 14 business days post-dispatch.
-
Express Express: Estimated arrival within 3 to 7 business days post-dispatch (premium fees apply).
Please note: Delivery windows are estimates and exclude initial order handling time. Shipments may occasionally encounter unexpected delays due to local customs clearance, border checks, or regional carrier logistics.
4. Shipping Rates & Thresholds
Shipping fees are computed dynamically based on package dimensions, weight, shipping speed, and destination. The precise shipping charge will be presented during checkout before payment. We periodically offer complimentary standard shipping on qualifying cart amounts—refer to our homepage for active promotional thresholds.
5. Real-Time Tracking
Once your shipment has been handed over to the courier, a dispatch notice featuring a tracking code and live status link will be sent to your email. You can also view real-time delivery status by signing into your store account.
6. Duties, Taxes & Customs Fees
For cross-border shipments, orders may incur localized import tariffs, customs duties, or regional sales taxes upon arrival in your country. These charges are the sole responsibility of the recipient and are not collected or included in your store checkout total. We recommend checking with your local customs office for specific regulatory standards.
7. Address Accuracy
Please inspect your shipping details thoroughly before finalizing your order. artdecoo cannot be held liable for misdelivered or lost packages caused by inaccurate or incomplete shipping information provided at checkout. If you spot an error post-purchase, contact us immediately at artdecoo@outlook.com.
8. Undelivered & Returned Packages
If a parcel is returned to our origin warehouse due to invalid address details, failed delivery attempts, or unpaid import fees, our support team will reach out to organize reshipment. Additional postage costs may apply for re-dispatching returned packages.
9. Transit Inquiries & Delayed Shipments
While shipping issues are uncommon, should your tracking updates remain unverified or stagnant for over 10 consecutive business days, please reach out to our team. We will immediately open an investigation with the carrier to resolve the delay.
10. Customer Support
For any questions concerning logistics, tracking updates, or delivery policies, please contact us at:
📧 artdecoo@outlook.com